Privacy Policy

1. Who We Are

This Privacy Policy applies to Pittsburg Towing Pros ("we," "us," or "our"), operating at https://www.pittsburgtowing.com. Our mailing address is 671 Willow Pass Road, Pittsburg, CA 94565. You can reach us by email at contact@pittsburgtowing.com or by phone at (925) 318-8559.

2. Information We Collect

We collect information in two ways: directly from you and automatically when you use our website.

Information You Provide

When you fill out a contact or service request form on our site, you may provide your name, phone number, email address, property address, and a description of the service you need. We only collect what is necessary to respond to your request and provide the service.

Information Collected Automatically

When you visit our website, our web server and third-party analytics tools may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page. This information is collected through cookies and similar tracking technologies. We use Vercel Analytics to understand how visitors interact with our site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and contact form submissions.
• Schedule and coordinate towing, recovery, and roadside assistance services.
• Send you a confirmation or follow-up communication about your request.
• Improve our website and understand how visitors use it.
• Comply with applicable laws and regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

Our website may use cookies - small text files stored on your device - to help analyze website traffic and improve your experience. You can control cookie use through your browser settings. Disabling cookies may affect some website functionality. By continuing to use our site, you consent to the use of cookies as described in this policy.

5. Third-Party Services

Our website uses third-party services that may collect information about you, including:

• Tally - We use Tally to power our contact forms. When you submit a form, your information is transmitted to Tally and subject to their privacy policy, available at tally.so.
• Vercel Analytics - We use Vercel Analytics to collect anonymized website usage data.
• Google Maps - We embed Google Maps on our site. Google may collect data about your visit per their privacy policy.

We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.

6. Data Retention

We retain personal information you submit through our contact forms for as long as necessary to respond to your inquiry and fulfill any related service. We may retain records of completed transactions for the period required by applicable law. We do not retain your information longer than necessary for the purposes described in this policy.

7. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to applicable legal requirements.
• Opt out of certain types of data processing.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 9 below.

8. Data Security

We take reasonable measures to protect the information submitted through our website from unauthorized access, disclosure, or destruction. However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security of your information.

9. Contact for Privacy Questions

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date. We encourage you to review this policy periodically.